Last updated: 12 October, 2026
This policy explains how we handle your personal information when you use netus.ai (including its free tools and the video downloader), Netus AI Writer (app.netus.ai) and Netus AI Chat (chat.netus.ai). One Netus AI account signs you in to both apps, and each app has its own subscription. Websites we link to have their own policies.
At a glance
- Who we are: Netus AI is responsible for your data. Our company details are in section 17.
- What we collect: your email and sign-in details, the content you give our AI tools, your subscription details, support messages, technical data and analytics data (with analytics cookies only if you allow them).
- Your content and AI: we never sell your data or use it to train models. We share it only with the providers needed to answer your request, and some of them use it under their own terms (see sections 3.2 and 3.3). Legal and business-sale exceptions are in section 7.6.
- No passwords: you sign in with a code sent to your email, or with Google.
- Where it’s stored: with our cloud hosting provider. Our team and our providers, including AI providers, can access or process it, sometimes outside your country (see section 8).
- If you delete your account: it happens right away. Your subscriptions end with no refund for the rest of the period, and the same email can’t sign up again for 30 days. The records that remain are listed in section 10.
- Your choices: cookie settings on netus.ai (they apply to all our apps), an unsubscribe button in every marketing email, and rights requests to support@netus.ai.
Contents
- Who we are
- Information we collect
- Your content and AI providers
- Why we use your information (and our legal bases)
- Cookies and similar technologies
- Emails we send
- Who we share your information with
- International transfers
- How long we keep your data
- Deleting your account
- Security
- Your rights: EEA, UK and Switzerland
- Your rights: United States
- Users in other countries
- Children
- Changes to this policy
- Contact us
1. Who we are
In this policy, “Netus AI”, “we” and “us” mean the company that owns Netus AI, named in section 17. “You” means anyone who uses our websites, apps or tools.
We are the controller of your personal information: we decide how and why it’s used, and we’re responsible for it.
For any question or request about your data, wherever you live, email support@netus.ai or use our contact page. Replies can take up to 7 days.
2. Information we collect
What we collect depends on which part of Netus AI you use. You can use netus.ai and its free tools without an account, but our servers still receive technical data (see section 2.11). A Netus AI account needs your email address. If you buy a plan, your card details go to our payment providers, not to us. Everything else is optional, or needed only for the feature you use. How long we keep each item is in section 9.
2.1 Account and sign-in
- Email address. It’s your account. We use it to sign you in, send you service emails and link your subscriptions.
- Name. Google gives it to us if you sign in with Google, and you can add or change it in your profile.
- Sign-in codes. We don’t use passwords. To sign in with email, we send you a 6-digit code that works for 60 minutes. We keep only the most recent one.
- Google sign-in. Google gives us your email address and name and confirms it’s you. We don’t keep that confirmation, and it gives us no access to your Google account or other Google data. Connecting Google apps in Netus AI Chat is a separate choice (see section 2.4).
- Session cookie. It keeps you signed in on Netus AI Writer, Netus AI Chat and netus.ai for up to 30 days, or until you sign out (see section 5).
- Account dates. When you created your account and when you last signed in.
- Older profile fields. Earlier versions of Netus AI Writer let you add a description, phone number, country, city and address to your profile. If you did, we keep them until you delete your account.
2.2 Your content: Netus AI Writer
- What you enter and the results, saved as your history so you can see and reuse your work. This includes anything you add, such as an email you’re replying to or job and applicant details for a cover letter.
- Text from files and web pages. If you upload a file (.txt, .pdf or .docx) or ask a tool to use a web page, we keep its text, not the file itself.
- Custom writing styles. The writing sample you give us and the style details we create from it.
- AI detector and readability checks. Only a record that the check happened, not the text you checked.
- Your feedback. Your rating of a result, the reason you chose and any comment.
2.3 Your content: Netus AI Chat
- Your chats. Your messages and the AI’s replies (including results from web searches and connected apps), earlier versions of messages you edit or retry, and summaries we make of long chats.
- Attachments. Files and images you attach to a message, and the text in them.
- Projects. Each project’s name, your custom instructions and the knowledge you add (files and pasted text).
- Images you generate. The images, and the prompts and settings you used. A reference image you upload to edit is sent to the image provider and not kept.
- Your settings, such as your default model.
- Your feedback. Your rating of an answer, the category you chose and any comment.
- Voice input. Your browser turns your voice into text. We receive only the text, never your voice.
2.4 Connected apps (Netus AI Chat)
You can connect services such as Google Drive, Google Search Console, Notion or GitHub so the AI can work with them for you. If you do, we keep:
- Which apps you connect, the permissions you gave and your setting for each tool (Always allow, Needs approval or Off).
- Access tokens. Each app gives us an access token so the AI can act for you. We keep it encrypted, use it only to do what you ask, and delete it when you disconnect the app (for account deletion, see section 10.3).
- What the AI fetches or does, kept in your chat like any other message.
- Google Drive file choices. You pick files in Google’s own file picker, and we keep a record of which files you pick or remove.
- Requests to enable an app in a team. Your request and any reason you give, which we show and email to the team’s owners and admins.
You can remove Netus AI’s access at any time in your Google account or in the other service’s settings. Data from Google Drive and Google Search Console is never sent to DeepSeek or MiniMax models. Our use of information we receive from Google APIs follows Google’s API Services User Data Policy, including its Limited Use requirements. See our User Data Policy.
2.5 Teams and organisations (Netus AI Chat)
If you create or join a team, we keep:
- The team’s name.
- Members. Each member’s name, email address, role, any credit limit and their usage. The team’s owners and admins can see members’ usage.
- Invitations. The email address of each person invited.
- Shared chats. Chats you share in a team stay with that team, even if you leave it or delete your account.
2.6 Subscriptions, payments and credits
- Your plan. Its status, start and renewal dates, the credits you’ve been given and used, and any top-ups you buy in Netus AI Chat.
- Payment records. The amount and status of each payment, and links to your invoices.
- Card details. We never see or keep your card number. You enter it on the pages of our payment providers, Stripe or Creem, whose own privacy policies apply (see section 7.3).
- Cancellation feedback. Your reason and, in Netus AI Chat, the service you’re switching to and any comment, if you give them. In Netus AI Chat, the reason and the service you’re switching to are also sent to our analytics (see section 5).
- Credit records. When you delete a chat in Netus AI Chat, we keep a record of the credits it used, not its content.
2.7 Free tools and prompts on netus.ai (no account)
- Text you enter in the free tools. We send it to the AI provider that does the work (see section 3) and don’t keep it. From an uploaded file, we receive only its text.
- Prompts you start on netus.ai. If you type a prompt before signing in, we keep it for a short time, with the settings you chose and where you came from (such as campaign tags), so it’s waiting for you in Netus AI Chat after you sign in.
- Guest cookie. It lets you use the free tools without an account and lasts 7 days.
- IP address, device identifier and usage records (not the text you enter), to apply the free limits and stop abuse.
- Bot check. Google reCAPTCHA checks that you’re not a bot and receives information about your device and browser. Google’s Privacy Policy and Terms of Service apply.
2.8 Video downloader (netus.ai/video-downloader)
No account is needed. We collect:
- The link you paste and the format you choose. We use the link only to get the video from the site it’s on.
- The video. We don’t keep it after we send it to you.
- No download history. The link appears only in our server logs, which we keep for up to 30 days.
- Guest cookie. The same one as the free tools.
2.9 Support, contact form and live chat
- Contact forms. On netus.ai: your name (if you give it), email address, subject and message. In Netus AI Writer: your subject, message and account email address. Both arrive in our support inbox.
- Emails to support@netus.ai. Your email address and what you write to us.
- Live chat on netus.ai. It’s run by tawk.to. So that live support is always available, the chat widget loads on every page of netus.ai. When it loads, tawk.to receives details about your visit (such as your IP address, browser and the page you’re on) and sets its own cookies (see section 5.3). If you start a chat, tawk.to also receives your messages. All of this is under tawk.to’s Privacy Policy.
2.10 Email preferences
If you tick the optional product-updates box when you sign up (it starts unticked), or subscribe to the weekly digest on netus.ai, we keep your email address on that list, on our own systems, while you’re subscribed. If you unsubscribe, we keep a record so we don’t email you again. See section 6.
2.11 Technical and log data
Whenever you use our websites, apps or tools, with or without an account, we collect:
- Server logs. Your IP address, what you asked for and any errors. Logs can also contain details from your request, such as your email address, a link you entered or a web search made for you. We keep them for up to 30 days.
- Security records. Short-lived records linked to your IP address or account, to prevent abuse.
2.12 Analytics
We use analytics cookies and Microsoft Clarity only if you agree. Until you choose, or if you reject, Google Analytics receives only basic signals, without cookies (see section 5.1). One choice covers netus.ai, Netus AI Writer and Netus AI Chat, and you can change it at any time with the cookie button on netus.ai, which opens “Cookie Preferences” (see section 5). If you agree:
- Google Analytics (netus.ai, Netus AI Writer and Netus AI Chat) collects the pages you visit, the actions you take, your device and browser details, and your IP address. We record which features and AI models you use, never what you write.
- Microsoft Clarity (netus.ai and Netus AI Chat only) records your clicks, scrolling and movement on the page. Anything you type is hidden from it.
We use analytics only to understand how people use our websites and apps so we can improve them, and to spot misuse, such as abuse of the free tools or credits. We never use it for advertising: no ads, targeting, retargeting or advertising profiles, and we don’t sell it.
Google and Microsoft handle this data under their own policies: Google’s Privacy Policy, how Google uses information from sites and apps that use its services, and the Microsoft Privacy Statement.
2.13 Information from other sources
- Google, if you sign in with it: your name and email address.
- Apps you connect in Netus AI Chat: what the AI fetches for you, such as a file, page or report, kept in that chat.
- Your team: if someone invites you, they give us your email address so we can send you the invitation.
- Stripe and Creem: whether a payment went through, and your billing details.
- Other people’s information in your content. Files, emails, meeting notes, web pages and search results can include details about other people. We usually can’t contact them, so we explain here: we use their details only to give you the result you asked for. Please share other people’s information only when you’re allowed to.
3. Your content and AI providers
We never sell your data or use it to train models. We share your content only with the providers needed to answer your request, and we list all of them in this policy. Some of them (DeepSeek, MiniMax and our web search provider) use it under their own terms; see sections 3.2 and 3.3. Apart from these providers, we disclose information only where the law requires it, to protect Netus AI or our users from fraud or abuse, or if our business is sold (see section 7.6).
When you use Netus AI Writer or Netus AI Chat, you’re working with AI models.
3.1 Which provider handles what
| Where | Who handles your content | What we send |
|---|---|---|
| Netus AI Writer and the free tools on netus.ai | Our AI providers listed in section 7.1 | The text you submit and the settings you choose |
| Netus AI Chat | The provider of the model you pick: OpenAI (GPT), Anthropic (Claude), Google (Gemini), xAI (Grok), DeepSeek, Moonshot AI (Kimi) or MiniMax | Your message and what the model needs to answer, such as earlier messages, attached files, project knowledge and results from connected apps |
| Netus AI Chat: features that keep your chats working (such as chat titles, summaries of long chats and searching your project knowledge) | The model you picked, or one of our AI providers in section 7.1. Never DeepSeek, Moonshot AI (Kimi) or MiniMax unless you picked their model | Parts of your chat and project knowledge |
| Netus AI Chat: image generation | The provider of the image model you pick: OpenAI, Google or xAI | Your prompt and any reference image |
| Netus AI Chat: web search | Our web search provider | Search queries, which can include words from your message, and web addresses to open |
| Netus AI Chat: connected apps | The app you connected (for example Google Drive, Notion or GitHub) | The requests the AI makes for you, which can include text from your chat |
We don’t send your account details, such as your name or email address, to AI providers, but what you write can itself contain personal information. Providers may process your request outside your country, including in the US, and keep it for a time under their own terms (see section 3.2). We add and retire models over time (see section 6 for retirement notices).
3.2 What providers keep
| Provider | What it keeps, and whether it trains on your data |
|---|---|
| Our AI model providers in section 7.1, apart from DeepSeek, MiniMax and our AI-detection provider | Don’t use your data to train their models. Most keep it for up to 55 days to monitor abuse, and content flagged for abuse can be kept longer under their terms. Moonshot AI (Kimi) stores data in Singapore and keeps it as long as it considers necessary |
| DeepSeek | Stores data in China and keeps it as long as it considers necessary. Its privacy policy says it uses what it receives to train and improve its models. Use at your own risk (see section 3.3) |
| MiniMax | A Singapore company that stores data in the US and keeps it as long as it considers necessary. Its terms let it use what it receives to improve its services. Use at your own risk |
| Our AI-detection provider | We have no contract with it, so its own practices apply to the text you check |
| Our web search provider | Its privacy policy says it can use the search queries it receives to improve its services, including training models |
| Apps you connect | Their own terms and privacy policies apply |
Deleting something in Netus AI doesn’t delete copies a provider kept under its own terms.
3.3 DeepSeek and MiniMax: your own risk
DeepSeek and MiniMax don’t give the same privacy protections as most of our other AI providers (see section 3.2). If you choose one of their models, everything sent in that chat goes to them, including earlier messages, attached files, project knowledge and results from connected apps. Data from Google Drive and Google Search Console never reaches them (see section 2.4).
You use these models at your own risk. We’re responsible for how Netus AI handles your data, not for what these providers do with it under their own terms. Nothing here limits any right you have under the law that applies to you.
3.4 We never use your data to train models
We don’t use your prompts, files, chats or results to train or improve any AI model. If that ever changes, we’ll ask for your permission first, and it won’t apply to anything you gave us before.
3.5 When a person at Netus AI looks at your data
We don’t read your content as part of normal operations. A member of our team may look at specific data, only as much as needed, to investigate abuse or suspicious activity that could harm Netus AI or our services, or when you ask us to (for example, to send you a copy of your data or look into a problem you reported). Sign-in codes, access tokens for your connected apps and other credentials are never part of any review.
3.6 AI results can be wrong
AI models can produce results that are wrong, incomplete or out of date, including about real people. Check results before you rely on them or share them. Results from our AI detector are estimates and can be wrong. We don’t scan results for personal information.
If a result has wrong information about you, you can generate it again, delete the chat in Netus AI Chat, or ask us at support@netus.ai to delete it. Netus AI has no AI model of its own to correct; the models belong to the providers listed above.
3.7 Sensitive information
Please don’t include health, financial or other sensitive information in your prompts or files unless you need to. If you do, we use it only to give you the result you asked for, never to profile you or train models.
4. Why we use your information (and our legal bases)
We use your information only when the law allows it, on one of these legal bases:
- Contract: we need it to provide the service you asked for, or to take steps you ask for before you sign up.
- Legitimate interests: we need it for an interest of ours, which we name in the table, and it doesn’t override your rights. You can object (see section 12).
- Consent: you agreed to it. You can withdraw it at any time in your cookie settings (see section 5) or with the unsubscribe button in our emails (see section 6). Withdrawing doesn’t affect what we did before.
4.1 Purposes and legal bases
| What we do | Information we use | Legal basis |
|---|---|---|
| Create and run your Netus AI account and sign you in | Email address, name, sign-in codes, session cookie, Google’s sign-in confirmation | Contract |
| Run Netus AI Writer and Netus AI Chat, including sending your content to the AI providers that do the work, and features such as chat titles, summaries of long chats, searching your project knowledge and web search (see section 3.1) | What you type, upload or connect, and the results; your chats, projects, files and images; search queries | Contract |
| Do what you ask in the apps you connect to Netus AI Chat | Access tokens, your settings for each tool, the requests the AI makes for you and the results | Contract |
| Run teams in Netus AI Chat | Team name; members’ names, email addresses, roles, credit limits and usage | Contract, for team members. For invited people without an account: legitimate interests (sending the invitation the team asked us to send) |
| Handle subscriptions, payments, credits, receipts, payment reminders and refunds | Your plan, payment records and credits, and the details our payment providers send us | Contract |
| Keep the billing and tax records we need under US law | Payment records and invoices (after you delete your account, these stay with Stripe or Creem; see section 10.3) | Legitimate interests (meeting our legal and tax duties under US law) |
| Send service emails | Email address, name and the content of the email | Contract |
| Send product updates and the weekly digest | Email address | Consent (the optional box when you sign up, or subscribing on netus.ai) |
| Keep a record after you unsubscribe, so we don’t email you again | Email address and which list you left | Legitimate interests (respecting your choice) |
| Answer you when you contact support (contact forms, email, live chat) | Your name if you give it, email address, your message, and live-chat details | Contract, if you have an account. Otherwise legitimate interests (answering your questions) |
| Make live support available on every page of netus.ai | The visit details tawk.to receives when its chat widget loads (see section 2.9) | Legitimate interests (offering live support on every page) |
| Show videos embedded on our pages | The IP address and browser details YouTube and Vimeo receive (see section 5.3) | Legitimate interests (showing video content on our pages) |
| Keep Netus AI secure and prevent abuse (for when a person looks at your data, see section 3.5) | IP address, server logs, security records, account and usage records, and records of credits used by deleted chats | Legitimate interests (keeping Netus AI secure and working, and preventing fraud and abuse) |
| Stop the same email address from signing up again for 30 days after an account is deleted | Email address and deletion date | Legitimate interests (preventing abuse, such as new accounts made to get more free credits) |
| Run the free tools on netus.ai and stop bots and abuse | The text you enter (we don’t store it), guest cookie, IP address, device identifier, usage records and Google reCAPTCHA | Legitimate interests (offering free tools and keeping them from being abused) |
| Run the video downloader | The link you paste, the format you choose, the guest cookie, and server logs that include the link | Legitimate interests (providing the free tool you asked for and keeping it from being abused) |
| Carry a prompt you start on netus.ai into Netus AI Chat | The prompt, the model and image settings you chose, and where you came from | Contract (a step you ask for before signing up) |
| Analytics: understanding how our websites and apps are used, and spotting misuse. Never for advertising | The analytics data in section 2.12 | Consent (your cookie choice, see section 5). For the basic signals Google Analytics receives without cookies before you choose or if you reject (see section 5.1): legitimate interests (basic measurement of how our websites are used) |
| Fix problems and improve Netus AI (never by training AI models) | Feedback you choose to give, cancellation reasons and basic usage measurements | Legitimate interests (fixing problems and improving Netus AI) |
| Deal with legal claims and enforce our Terms of Service and Fair Use Policy | The records that relate to the issue | Legitimate interests (protecting our rights and enforcing our Terms) |
| Older profile fields (see section 2.1) | Description, phone number, country, city and address, if you gave them in the past | We don’t use them. We keep them only until you delete your account, or sooner if you ask |
Agreeing to our Terms when you sign up or sign in isn’t consent to any of the uses above.
4.2 Automatic limits
We don’t make decisions about you based only on automated processing that have legal or similarly significant effects. Some limits apply automatically: credit and plan limits, usage limits, blocks on some email addresses to prevent abuse, bot checks on our free tools, and the 30-day wait before an email address from a deleted account can sign up again. AI providers may also refuse some requests. If you think a limit was applied to you by mistake, email support@netus.ai and a person will look at it.
5. Cookies and similar technologies
Cookies are small files a website saves in your browser. We also use your browser’s local and session storage and, for our free tools, a device identifier. Strictly necessary ones are always on, because without them you can’t sign in or use the tools. Analytics cookies (Google Analytics and Microsoft Clarity) are used only if you say yes. The tables below list every cookie and similar item, who sets it, why, and how long it lasts.
5.1 How we ask
When you first visit netus.ai, we ask whether you accept analytics cookies. Until you choose, and if you reject, Microsoft Clarity doesn’t load and Google Analytics runs only in a restricted mode: it sets no cookies and receives only basic signals, such as that a page was viewed. Netus AI Writer and Netus AI Chat follow the choice you make on netus.ai; if you haven’t made one, analytics cookies stay off there too. We ask everyone this way, wherever you are.
Your choice is saved in a cookie on this browser for 12 months and covers netus.ai, Netus AI Writer and Netus AI Chat. After 12 months, or if you clear your cookies or use another browser or device, we ask again.
5.2 Changing your mind
You can change your choice at any time, as easily as you gave it: use the cookie button on netus.ai, which opens “Cookie Preferences”. Your choice there also applies to Netus AI Writer and Netus AI Chat.
If you switch analytics off, we stop loading Microsoft Clarity, Google Analytics goes back to the restricted mode described in section 5.1, and analytics cookies already in your browser are no longer used (you can delete them in your browser settings). This doesn’t undo data collected while analytics were on: Google Analytics keeps it for up to 14 months, and Microsoft Clarity keeps recordings for 30 days (recordings we mark as favourites, plus a random sample, for up to 9 months).
You can also block or delete cookies in your browser settings. If you block the strictly necessary ones, signing in and the free tools won’t work.
5.3 The cookies and similar items we use
Strictly necessary (always on)
| Name | Set by | What it does | How long it lasts | Where |
|---|---|---|---|---|
access-token | Netus AI | Keeps you signed in | 30 days, or until you sign out | netus.ai, Netus AI Writer, Netus AI Chat |
gtn, with a matching note in your browser’s storage | Netus AI | Guest cookie: lets you use the free tools and the video downloader without an account | 7 days (the note: until cleared) | netus.ai |
cookie-consent | Netus AI | Remembers your cookie choice | 12 months | netus.ai |
analytics_consent | Netus AI | Shares your analytics choice with Netus AI Writer and Netus AI Chat; deleted if you reject | 12 months | netus.ai, Netus AI Writer, Netus AI Chat |
netus_draft, netus_pending_prompt | Netus AI | Carry a prompt you started on netus.ai into Netus AI Chat after you sign in | Up to 30 minutes | netus.ai, Netus AI Chat |
Google sign-in cookies (such as g_state) | Used only if you choose “Sign in with Google” | Set by Google | Netus AI Writer sign-in pages | |
Google reCAPTCHA cookies (such as _GRECAPTCHA) | Protects the free tools, the contact form and the blog sign-up from bots | Set by Google | netus.ai, including the blog | |
| Device identifier (calculated in your browser; not a cookie) | Netus AI | Limits free-tool use per device, together with your IP address. Never used for analytics or ads | Not stored in your browser | netus.ai |
Preferences
| Name | Set by | What it does | How long it lasts | Where |
|---|---|---|---|---|
netus_auth_hint | Netus AI | Tells netus.ai you’re signed in, so it shows the right buttons | 1 year; deleted when you sign out | netus.ai, Netus AI Writer, Netus AI Chat |
netus_last_method | Netus AI | Remembers whether you last signed in with Google or email | 1 year; kept after you sign out | netus.ai, Netus AI Writer, Netus AI Chat |
| Site settings (browser storage) | Netus AI | Hides the cookie button after you close it | Until you close the tab | netus.ai |
| App settings (browser storage) | Netus AI | Your layout and menu settings, dismissed notices, voice-input settings, and your product-updates choice during sign-up | Until you clear them (some until you close the tab or sign out) | Netus AI Writer, Netus AI Chat |
| Google Picker storage | Lets you pick files from Google Drive, when you choose to | Set by Google | Netus AI Chat |
Analytics (only if you accept)
| Name | Set by | What it does | How long it lasts | Where |
|---|---|---|---|---|
_ga, _ga_<ID> (Google may also use _gid, _gat) | Google (Google Analytics) | Counts visits and how features are used | Up to 2 years (renewed on each visit) | netus.ai, Netus AI Writer, Netus AI Chat |
_clck, _clsk; Microsoft may also set its own cookies (such as MUID) on Microsoft domains | Microsoft (Clarity) | Shows how pages are used (clicks, scrolling, page movement), with the text you type masked | _clck 1 year, _clsk 1 day; Microsoft’s own cookies under Microsoft’s terms | netus.ai, Netus AI Chat |
Live support and embedded videos
| Name | Set by | What it does | How long it lasts | Where |
|---|---|---|---|---|
tawk.to cookies and browser storage (such as twk_uuid_<id>) | tawk.to | Live chat with our support team. The chat widget loads on every page of netus.ai so support is always available. If you start a chat, tawk.to also stores your conversation | Visitor ID up to 6 months; others for your browser session or until you clear them | netus.ai |
| YouTube and Vimeo cookies | Google (YouTube), Vimeo | Play videos embedded on our blog and some other pages, including our translated homepages. On some pages, videos load with the page, so YouTube or Vimeo receive your IP address and browser details and can set cookies even if you don’t play the video. YouTube’s cookies may be used for advertising | From your browser session up to 2 years, under their own terms | netus.ai |
Two more providers see your data in your browser:
- Payments. Stripe and Creem set their own cookies on their own checkout pages, under Stripe’s Privacy Policy and Creem’s Privacy Policy.
- Fonts and icons. Your browser fetches them from Google Fonts (on netus.ai and Netus AI Writer) and Cloudflare’s cdnjs (on Netus AI Writer), which see your IP address.
These providers may process data in the US; see section 8.
5.4 Browser privacy signals
We don’t respond to “Do Not Track” signals, because there is no agreed standard for them; use your cookie settings (see section 5.2) instead.
5.5 Advertising and tracking by other companies
We don’t sell your personal information, and we don’t set advertising or retargeting cookies or pixels ourselves. On pages with an embedded YouTube video, YouTube can set its own cookies, which Google may use for advertising (see section 5.3). We use Google Analytics and Microsoft Clarity only to understand how our websites and apps are used and to spot misuse, never for advertising, and we’ve switched off the advertising features in Google Analytics.
Some companies whose tools we use can collect information about your activity on our websites and on other websites over time, under their own privacy policies: Google (Analytics, loaded through Google Tag Manager, with cookies only if you accept analytics; reCAPTCHA; Google Fonts; YouTube; and Google sign-in, if you use it), Microsoft Clarity (only if you accept analytics), tawk.to (on every page of netus.ai, for live support), Vimeo and Cloudflare’s cdnjs. Where each one runs is set out above.
6. Emails we send
| When we send it | How to stop it | |
|---|---|---|
| Service emails: sign-in codes, a welcome email, receipts and billing notices, payment reminders, account notices (such as your account-deletion code), and team invitations and notices | When you use Netus AI and they’re needed | You can’t turn them off while you have an account, because they’re part of the service |
| Product updates: new features, improvements, and notices when we retire an AI model | Only if you tick the box “Be the first to know about new features and product improvements” when you sign up. It starts unticked | The unsubscribe button in every product-update email |
| Weekly digest from our blog | Only if you subscribe on netus.ai | The unsubscribe button in every digest email |
Unsubscribing. The unsubscribe button stops only that list, so you stay on the other one if you signed up for both. Once you unsubscribe, we won’t send you those emails again unless you subscribe again. You can also unsubscribe through our contact page or by emailing support@netus.ai (replies can take up to 7 days).
Deleting your Netus AI account doesn’t take you off these lists. To stop these emails, unsubscribe.
7. Who we share your information with
We don’t sell your personal information or share it with other companies for their own marketing.
This is the list of service providers promised in section 3, plus those that don’t work on your AI content, such as our email, payment and analytics providers. Where a provider uses data under its own terms, we say so. Where it has a privacy policy, its name links to it. We update this list when we add or change a provider, and the “last updated” date at the top shows when. None of our AI providers receive your name or email address.
In the last column, DPF means the provider is certified under the EU-US Data Privacy Framework and its UK Extension, and SCCs means the European Commission’s standard contractual clauses in the provider’s data-processing terms. See section 8.
7.1 AI and content processing
| Recipient | What they do for us | What they receive | Location | Transfer safeguard |
|---|---|---|---|---|
| Our cloud AI provider | Runs AI features in our apps and free tools | Content you send to the AI features it runs, such as text, chats, files, project knowledge and image prompts | May be outside your country, including the US | DPF; SCCs |
| OpenAI | Runs AI features in our apps and free tools | Content you send to the AI features it runs, such as text, chats, files, project knowledge and image prompts | USA | SCCs in OpenAI’s data-processing terms (for EEA data, through OpenAI’s Irish company) |
| Anthropic | Runs AI features in our apps and free tools | Content you send to the AI features it runs, such as text, chats, files, project knowledge and image prompts | USA (stored); requests may be processed in other regions | SCCs |
| Google (Gemini) | Runs AI features in our apps and free tools | Content you send to the AI features it runs, such as text, chats, files, project knowledge and image prompts | May be outside your country, including the US | DPF; SCCs |
| xAI (Grok) | Runs AI features in our apps and free tools | Content you send to the AI features it runs, such as text, chats, files, project knowledge and image prompts | Not fixed; may include the US | SCCs in xAI’s data-processing terms |
| Moonshot AI (Kimi) | Kimi models in Netus AI Chat, only if you choose them | Everything sent in chats with its models (see section 3.1) | Singapore (where it stores data) | Kimi’s own terms. We have no data-processing agreement with it |
| DeepSeek | DeepSeek models in Netus AI Chat, only if you choose them | Everything sent in chats with its models (see section 3.3) | China | DeepSeek’s own terms. Use at your own risk |
| MiniMax | MiniMax models in Netus AI Chat, only if you choose them | Everything sent in chats with its models (see section 3.3) | USA (MiniMax is a Singapore company) | MiniMax’s own terms. Use at your own risk |
| Our web search provider | Web search in Netus AI Chat, when used | Search queries (they can include words from your message) and web addresses to open | USA | Its own terms, which let it use search queries to improve its services |
| Our AI-detection provider | The AI detector in Netus AI Writer and on netus.ai | The text you check | Inside the EU | None: we have no contract with it |
7.2 Hosting, storage and email
| Recipient | What they do for us | What they receive | Location | Transfer safeguard |
|---|---|---|---|---|
| Our cloud hosting provider | Hosts Netus AI and stores our data | Everything we store | Your data is stored in Frankfurt, Germany. Our servers also run in the USA and other data centres | DPF; SCCs |
| Our file storage provider | Stores files for Netus AI Chat | Files you upload, project knowledge files and images you generate | The region we selected for our storage. The provider may also access data from other countries | SCCs |
| Our email providers | Send our service emails, product updates and weekly digest, and the messages from our contact forms | Your email address and name, and the content of the email (such as sign-in codes, receipts, invitations or your support message) | USA | DPF; SCCs |
| Our support email provider | Hosts our support inbox | Emails you send us and messages from our contact forms | The provider’s data centres | DPF |
7.3 Payments
| Recipient | What they do for us | What they receive | Location | Transfer safeguard |
|---|---|---|---|---|
| Stripe | Payments for Netus AI Writer and Netus AI Chat | Your email address, name, billing address or country, and invoices. You enter your card details on Stripe’s own pages; we never see them | USA, and Stripe companies elsewhere | DPF; SCCs. Stripe also uses some data for its own purposes, such as fraud prevention, under its own privacy policy |
| Creem | Payments for Netus AI Writer’s alternative checkout | Your email address and customer and product references. You enter your card details on Creem’s pages | Estonia (EU) | An EU company; SCCs for its own providers outside the EU. Creem’s own privacy policy also applies |
7.4 Sign-in, websites and analytics
Details and your choices are in section 5.
| Recipient | What they do for us | What they receive | Location | Transfer safeguard |
|---|---|---|---|---|
| Google Sign-In | Signing in with Google, if you choose it | Google sends us your email address and name. Google knows you’re signing in to Netus AI | Google’s facilities worldwide | Google’s own terms (Google acts for itself); Google is DPF-certified |
| Google Tag Manager and Google Analytics | Tag Manager loads our analytics tools. Google Analytics measures how our websites and apps are used: in full only if you accept analytics, otherwise in the restricted mode in section 5.1 | Tag Manager: IP address, browser details and the page address. Google Analytics: pages you visit, actions you take, device and browser details, IP address | Google’s facilities worldwide | DPF |
| Microsoft Clarity | Understanding how pages are used on netus.ai and in Netus AI Chat, only if you accept analytics | Clicks, scrolling and page movement (with the text you type masked), device and browser details | Microsoft’s facilities | Microsoft’s own terms (Microsoft acts for itself); Microsoft is DPF-certified |
| Google reCAPTCHA | Stopping bots on the free tools, the contact form and the blog sign-up | Device and browser information | Google’s facilities worldwide | DPF; SCCs |
| tawk.to | Live chat on netus.ai. The chat widget loads on every page, so live support is always available | Visitor details (such as IP address, browser and the page you’re on) and, if you start a chat, your messages | USA | DPF; SCCs |
| Google Fonts; Cloudflare (cdnjs) | Loading fonts on netus.ai and Netus AI Writer (Google Fonts), and icons on Netus AI Writer (Cloudflare) | IP address and browser details | Their networks worldwide | No contract with us; their own terms. Google is DPF-certified; Cloudflare’s DPF re-certification is under review |
| YouTube; Vimeo | Showing videos embedded on our blog and some other pages. On some pages, videos load with the page | IP address, browser details and their own cookies | YouTube: Google’s facilities worldwide. Vimeo: USA | Their own terms. Both are DPF-certified |
7.5 Apps you connect
| Recipient | What they do for you | What they receive | Location | Transfer safeguard |
|---|---|---|---|---|
| Apps you choose to connect in Netus AI Chat (for example Google Drive, Notion or GitHub). Netus AI Chat shows the apps you can connect | Doing what you ask with your connected account | Your access token for that app, and the requests the AI makes for you, which can include text from your chat | Wherever that service operates | You connect them yourself. Each one acts under its own terms and privacy policy |
7.6 Other things to know
- Our team in Lahore, Pakistan, are our own employees, not another company (see section 3.5 and section 8).
- Video downloader. No AI provider receives the link you paste. Our server sends it only to the site the video is on, to fetch the video for you.
- Things outside our control. If you use voice input, your browser’s own speech service turns your voice into text. If an AI answer shows an image hosted on another website, your browser loads it from that site, which can see your IP address.
- Legal disclosures. We may disclose information if the law requires it, or to protect Netus AI or our users from fraud or abuse. We tell you about such a disclosure where the law allows.
- Business transfers. If our business, or part of it, is sold or merged, your information may pass to the new owner as part of that deal. We’ll tell you before that happens.
8. International transfers
Netus AI is based in Florida, USA. Your data is stored in Frankfurt, Germany, and our servers also run in the USA and other data centres of our hosting provider. Our team in Lahore, Pakistan, are our own employees and access data only as needed to run, support and secure Netus AI, under our written internal access and confidentiality rules. The providers in section 7 may process your request outside your country, including in the US. DeepSeek stores data in China, and Moonshot AI (Kimi) in Singapore.
These countries may not protect personal data in the same way as the law where you live. Pakistan, China and Singapore have no “adequacy decision” from the EU or the UK.
Our service providers. If you are in the EU/EEA or the UK and a provider outside those regions receives your personal data, we rely on one of the following, as shown for each provider in section 7:
- the provider’s certification under the EU-US Data Privacy Framework and its UK Extension;
- the European Commission’s standard contractual clauses, with the UK addendum or the UK international data transfer agreement, in the provider’s data-processing terms; or
- where a provider acts for itself (for example Google Sign-In or Microsoft Clarity) or has no contract with us, that provider’s own terms.
Netus AI itself is not certified under the Data Privacy Framework.
DeepSeek and MiniMax use data under their own terms, and we can’t offer a safeguard for what they do with it (see section 3.3).
You can ask for details and a copy of the safeguards we rely on at support@netus.ai.
9. How long we keep your data
We keep your data only as long as we need it for the reasons below. When you delete your account, most of it is deleted straight away; section 10 lists what stays. Cookie lifetimes are in section 5.3, and what AI providers keep is in section 3.2.
9.1 Your account and your content
| Data | How long we keep it | Why |
|---|---|---|
| Account details (email address, name, account dates), settings, Netus AI Writer history (what you enter and the results) and records of AI-detector and readability checks (not the text you checked) | Until you delete your account. You can’t delete single items in Netus AI Writer yet; ask us at support@netus.ai if you want something removed | To run your account and the services |
| Sign-in codes | Each code works for 60 minutes. We keep a record of the last code sent to your email address until you ask for a new one, even after you delete your account | To let you sign in without a password |
| Older profile fields (description, phone number, country, city and address, if you gave them in the past) | Until you delete your account, or sooner if you ask | We don’t use them (see section 4.1) |
| Custom writing styles (your sample and its style details) | Until you delete the style or your account | To rewrite text in your style |
| Netus AI Chat chats (your messages, the AI’s replies, results from web searches and connected apps, and summaries of long chats) | Until you delete the chat or your account. Chats you shared in a team stay with that team | So you can continue and revisit your chats |
| Images you attach to a chat message | About 24 hours after you send them | The AI needs them only for that message |
| Other files you attach; projects, instructions and project knowledge, and the search data built from it | Until you delete the chat, the file, the project or your account | To give the AI the context you set up |
| Images you generate and their prompts | Kept after you delete your account, until you ask us to delete them | Your image history and billing |
| Feedback on Netus AI Chat answers | Until you delete the chat or your account. Feedback on a chat someone else shared in a team stays until that chat is deleted | To fix problems and improve answers |
| Your private chats in a team (including in its projects) after you leave the team or are removed; your private chats in a team project after you leave that project | Deleted after 7 days | Time to undo a mistake |
| Team details (team name; members’ names, email addresses, roles, credit limits and usage) | Until the team is deleted. Your membership is removed 7 days after you leave or are removed | To run the team |
| Team invitations | 30 days after the invitation is accepted, declined or expires | So the invitation works |
| Access tokens for connected apps | Until you disconnect the app. If you delete your account without disconnecting it first, the token stays stored, encrypted, until you ask us to delete it | To act on your connected account |
| Your settings for connected-app tools, the list of Google Drive files you removed, and requests you sent to a team to enable an app | Kept after you disconnect the app or delete your account, until you ask us to delete them. Team requests are also deleted when the team is deleted | To remember your choices and let team owners and admins review requests |
| Records of credits used by chats you delete, and cancellation feedback | Kept after you delete your account, until you ask us to delete them | To stop credit abuse, and to understand why people cancel |
| Feedback on Netus AI Writer results (your rating, reason and any comment) | Kept after you delete your account, but no longer linked to you or your account | To fix problems and improve results |
9.2 Subscriptions and payments
| Data | How long we keep it | Why |
|---|---|---|
| Your plan, payment records and credits, as held by Netus AI | Until you delete your account | Billing, refunds and disputes |
| Payment records at Stripe and Creem | For the periods their own rules and legal duties require | Their own legal and financial duties |
9.3 Free tools, video downloader and visitors
Text you enter in the free tools and videos you download aren’t stored (see sections 2.7 and 2.8).
| Data | How long we keep it | Why |
|---|---|---|
| Free tools: your IP address, device identifier and usage records (no text) | 30 days | To apply the free limits and stop abuse |
| Prompts you start on netus.ai and carry into Netus AI Chat | Up to about 24 hours | To open your prompt in Netus AI Chat after you sign up or sign in |
| Video downloader: the link you paste | No download history. The link is in our server logs for up to 30 days | Security and fixing problems |
| Record of a deleted account (email address and deletion date) | Blocks sign-up for 30 days. After that, deleted the next time you sign up or sign in with that email, or when you ask us | So the same email can’t sign up again for 30 days |
9.4 Support, emails, logs and analytics
| Data | How long we keep it | Why |
|---|---|---|
| Messages to support (emails and contact forms) | As long as needed to answer you and handle any follow-up | Support |
| Live chat on netus.ai | Kept by tawk.to under its settings | Support |
| Product updates and weekly digest subscriptions | While you’re subscribed. After you unsubscribe, a record so we don’t email you again. Both are deleted when you ask; deleting your Netus AI account doesn’t remove them | To send the emails you asked for, and not after you unsubscribe |
| Copies of the emails we send, at our email providers | Under their own settings and terms | To deliver our emails |
| Server logs (IP addresses, what was requested, errors, and some request details, such as email addresses, links and web searches) | Up to 30 days | Security and fixing problems |
| Short-lived security and billing records (such as usage limits and payment reminders) | Up to 21 days | To prevent abuse and send payment reminders |
| Google Analytics | 14 months | To understand how our websites and apps are used, and to spot misuse |
| Microsoft Clarity | Under Microsoft’s retention rules (see section 5.2) | To understand how pages are used, and to spot misuse |
9.5 Backups
We back up our databases every week. Deleted data can stay in our backups for up to 4 weeks before it is overwritten.
10. Deleting your account
10.1 How to delete it
You can delete your account yourself in Netus AI Writer or Netus AI Chat. It’s one account, so deleting it in either app deletes it for both. We email you a code to confirm. You can also ask us at support@netus.ai.
If you own a team or a team project in Netus AI Chat, you must transfer or delete it first.
10.2 What happens when you delete it
- It’s done right away. Your account is deleted and you’re signed out.
- Both subscriptions are cancelled immediately, for Netus AI Writer and Netus AI Chat, with no refund for the rest of the billing period. Unused credits, including Netus AI Chat top-ups, are lost.
- Your data in Netus AI Writer and Netus AI Chat is deleted, including your history, custom styles, chats, projects, files, settings, feedback on Netus AI Chat answers and the billing records we hold, except what’s listed in section 10.3.
- Disconnect your apps first. Deleting your account doesn’t delete the access tokens for connected apps; disconnecting an app does. You can also remove Netus AI’s access in your Google account or the other service’s settings.
- The same email can’t sign up again for 30 days.
10.3 What stays after you delete it
- With your team: chats you shared in a team, knowledge and instructions you added to a team project, and feedback you gave on chats others shared there.
- For a limited time: backups (up to 4 weeks), server logs (up to 30 days), support emails (as long as needed to answer you and follow up), team invitations sent to your email (30 days after they were accepted, declined or expired), and a record of your email address and the deletion date (it blocks sign-up for 30 days, and we delete it the next time you sign up or sign in with that email, or when you ask).
- Until you ask us to delete them: images you generated in Netus AI Chat with their prompts and settings; access tokens for apps you didn’t disconnect (stored encrypted); a record of the last sign-in code sent to your email (the code itself stopped working after 60 minutes); cancellation feedback and records of credits used by chats you deleted; your connected-app tool settings, the list of Google Drive files you removed, and requests to enable an app you sent to a team.
- No longer linked to you: feedback you gave on Netus AI Writer results (your rating, reason and any comment).
- Until you unsubscribe or ask us: your product-update and weekly-digest subscriptions (see section 6).
- With Stripe or Creem: payment records, under their own rules and legal duties.
- With our providers, under their own terms: AI providers (see section 3.2), our email providers (emails we sent you), tawk.to (live chats), and Google Analytics and Microsoft Clarity (analytics data, see section 9.4).
To have any of these removed, email support@netus.ai and we’ll tell you what we can delete.
11. Security
We use reasonable technical and organisational measures to protect your data, including:
- HTTPS for all connections between your browser and Netus AI.
- No passwords. You sign in with a one-time code sent to your email, or with Google.
- Encrypted access tokens for your connected apps.
- No card details with us. You enter them on the pages of Stripe or Creem; we never see or store your card number.
- Limited access. Within Netus AI, only our own staff can access your data, and only as needed to run, support and secure Netus AI (see section 3.5).
No online service can be completely secure, and we can’t guarantee that your data will never be accessed without permission.
If a security incident affects your data, we’ll investigate straight away and, where the law requires:
- EEA and UK: notify the relevant data protection authority within 72 hours of becoming aware of it, where feasible, and tell you without undue delay, usually by email, if it’s likely to put your rights at high risk.
- Florida: notify the people affected within 30 days, unless Florida law allows a delay (for example at the request of law enforcement).
- Elsewhere: notify you within the time the law that applies to you sets.
To report a security problem, email support@netus.ai.
12. Your rights: EEA, UK and Switzerland
If you’re in the European Economic Area (EEA), the United Kingdom or Switzerland, data protection law (including the GDPR and the UK GDPR) gives you the rights below, whether or not you have a Netus AI account. If you don’t have one, tell us what you used (for example the free tools, live chat or our emails) and we’ll find what we hold.
12.1 Your rights
You can ask us to:
- See your data and get a copy. There’s no download button; email us and we’ll send you a copy.
- Give you your data in a reusable file, as JSON or CSV.
- Correct it. You can change your name in your settings. To change your email address, email us.
- Delete it. Delete your account yourself (see section 10) or email us. Some data stays for the reasons in section 10.3.
- Limit how we use it while we check something, for example if you tell us it’s wrong. We’ll tell you within one month what we’ve done.
- Withdraw your consent at any time, with the unsubscribe button in our emails or your cookie settings (see section 5.2). This doesn’t affect what we did before.
- Have a person look at an automatic limit that affected you (see section 4.2).
Your right to object. Where we rely on our legitimate interests (see section 4.1), you can object at any time by emailing support@netus.ai. We’ll stop unless we have strong reasons to continue, for example to protect Netus AI and other users from abuse, or to deal with legal claims. You can always stop our optional emails with the unsubscribe button.
If you think someone else has shared your information with Netus AI (for example in a chat or a file), contact us and we’ll help as far as we can find it.
12.2 How to make a request
Email support@netus.ai or use our contact page, from your account email address or telling us which address it is.
- Checking it’s you. We may ask you to reply from your account email address or confirm a code we send to it. We ask for more only if we have a real doubt about who you are.
- Timing. Our first reply can take up to 7 days. We complete your request within one month. If it’s complex, or you send several, we may need up to two more months; if so, we’ll tell you why within the first month.
- Cost. It’s free. If a request is clearly unfounded or excessive, for example repeated requests for the same thing, we may charge a reasonable fee or decline, and explain why.
- If we can’t do all of it, for example because the law lets or requires us to keep something, or it would affect other people’s rights, we’ll tell you what we did, what we didn’t, why, and how to complain.
12.3 Complaints
You can complain to the data protection authority in the country where you live or work. In the UK, that’s the Information Commissioner’s Office (ICO). We’d like the chance to fix a problem first, so please contact us at support@netus.ai.
13. Your rights: United States
We give the rights below to everyone in the US, whether or not your state’s privacy law applies to us. If your state’s law gives you more, we honour that too.
13.1 Your rights
- Know and access: ask what personal information we hold about you and get a copy, which we email in a commonly used electronic format.
- Correct: you can change your name in your settings. To correct anything else, including your email address, email us.
- Delete: delete your account yourself (see section 10) or ask us. Some data stays for the reasons in section 10.3.
- Appeal: if we refuse a request, reply to our answer and ask us to look again. If you’re still unhappy, you can contact your state attorney general.
13.2 How to make a request
Email support@netus.ai or use our contact page, from your account email address if you have one; we may ask you to confirm the request from it. Someone you authorise in writing can make a request for you. Our first reply can take up to 7 days, and we complete requests within one month, or longer where the law allows for complex requests (we’ll tell you why). We won’t treat you differently for using these rights.
13.3 No sale, no targeted advertising
- We don’t sell your personal information, use it to target ads at you on other websites, run advertising or retargeting pixels, or share it with other companies for their own marketing.
- Sensitive information. Apart from sign-in codes and access tokens for connected apps (see section 13.4), we don’t ask for it. If you include it in your content, we use it only to answer you (see section 3.7). We use sensitive personal information only for purposes California law allows without a right to limit (Cal. Code Regs. tit. 11, §7027(m)), so that right doesn’t apply.
13.4 California: what we collect and share
This table sums up sections 2 to 9 in the categories California law uses, for the last 12 months.
- We don’t sell or share your personal information, and we haven’t in the last 12 months. “Share” here means, as California law defines it, giving it to others for targeted advertising. We don’t knowingly sell or share the personal information of anyone under 16.
- Who receives it. Each recipient in the table gets your information only for a business purpose: to run, secure or bill for Netus AI, or to do what you ask. All are listed in section 7.
| Category | What it includes | Where it comes from | Why we use it | Who receives it | How long we keep it |
|---|---|---|---|---|---|
| Identifiers | Email address, name, account ID, IP address, and the device identifier and guest cookie used by the free tools | You; Google, if you sign in with it; a team that invites you; your browser or device, automatically | To run your account and sign you in, send service emails, apply the free-tool limits and keep Netus AI secure | Our hosting and email providers; Stripe and Creem; Google (sign-in, reCAPTCHA and Analytics; full Analytics data only with your consent); tawk.to (the live-chat widget on netus.ai). AI providers may get a reference code for a chat, never your name or email address | Account details until you delete your account. IP addresses and device identifiers up to 30 days. For the record of a deleted account’s email address, see section 9.3 |
| Customer records (as listed in Cal. Civ. Code §1798.80(e)) | Name and billing address or country. If you gave them in the past, the phone number and address in older Netus AI Writer profiles. We never see your card number | You; Stripe and Creem | Billing, refunds and tax records | Stripe and Creem; our hosting provider | Until you delete your account. Stripe and Creem keep payment records under their own rules |
| Commercial information | Your plan, payments, credits and top-ups, cancellation feedback, and records of credits used by chats you delete | You; Stripe and Creem | Billing, refunds and disputes, tax records, stopping credit abuse, and understanding why people cancel | Stripe and Creem; our hosting provider; Google Analytics gets the cancellation reason in Netus AI Chat, only if you allow analytics | Until you delete your account. Cancellation feedback and credit records of deleted chats stay until you ask us to delete them |
| Internet or other electronic network activity | Server logs (pages and services requested, and errors), free-tool usage records, cookies, Google Analytics data on the pages you visit (only basic signals without your consent, see section 5.1), and, only with your consent, Microsoft Clarity data on what you click and scroll | Your browser or device, automatically | Security, fixing problems and the free-tool limits. With your consent, understanding how our websites and apps are used and spotting misuse (never advertising) | Our hosting provider; Google (Tag Manager, reCAPTCHA and Analytics; full Analytics data only with your consent); Microsoft Clarity, only with your consent; Google Fonts and Cloudflare, for fonts and icons; tawk.to, for live support; YouTube and Vimeo, on pages with embedded videos | Server logs and free-tool usage records up to 30 days. Google Analytics 14 months. Clarity under Microsoft’s own rules |
| Audio, electronic, visual or similar information | Images and files you attach, and images you generate. We don’t record your voice: your browser turns voice input into text | You | To answer you and keep your image history | The AI providers that handle your request; our hosting and file-storage providers | Attached images 24 hours. Other files until you delete the chat, file, project or account. Generated images until you ask us to delete them |
| Inferences | The style details we create from your writing sample, if you set up a custom writing style | We create them from your sample | Only to rewrite text in your style. Never for advertising | Our AI providers for Netus AI Writer (see section 7.1) | Until you delete the style or your account |
| Sensitive personal information | Your email address together with a sign-in code; access tokens for the apps you connect in Netus AI Chat; anything sensitive you choose to put in your content | You; the apps you connect | Only to sign you in, act on your instructions and answer you. We don’t use it to work out anything about you | Our email provider, to email your sign-in code; our hosting provider; the app each token belongs to; the AI providers that handle your content | Sign-in codes as in section 9.1. Access tokens until you disconnect the app (see section 9.1) |
| Your content (not a separate category in California law; listed so you can see it) | What you type, upload or connect in Netus AI Writer and Netus AI Chat, and the results; your projects; prompts you start on netus.ai; messages you send to support | You; the apps you connect; web search | To give you the service you asked for and to answer you | AI providers (see section 3.1); our hosting, storage and email providers; our web search provider; the apps you connect; our support email provider and tawk.to, for support | Until you delete it or your account (see section 9) |
We don’t collect these categories as such: protected classifications (such as race, religion or sex), biometric information, precise geolocation, education information, or professional or employment information. Your IP address shows only your approximate location. Some of these details can appear in content you give us, such as a cover letter you generate; we use them only to answer you.
14. Users in other countries
If you live outside the EEA, the UK, Switzerland and the US, we honour the rights your local law gives you, such as to access, correct or delete your personal information. Email support@netus.ai or use our contact page, and we’ll handle your request as described in section 12.2.
15. Children
You must be 18 or older to use Netus AI, and no one under 18 should give us personal information. Parents and guardians, please help us enforce this. Netus AI isn’t meant for children, and we don’t knowingly collect personal information from children under 13.
If we learn that anyone under 18 has given us personal information, we’ll delete their account and everything we can remove that’s listed in section 10.3, such as chats they shared in a team, support emails and live chats. Some copies can’t be deleted straight away: backups (overwritten within 4 weeks), server logs (deleted within 30 days), the record of the email address that stops it signing up again for 30 days (see section 9.3), payment records Stripe or Creem must keep, and copies our providers keep under their own terms (see section 10.3).
To tell us, use our contact page or email support@netus.ai. Replies can take up to 7 days.
16. Changes to this policy
We reserve the right to update and change this policy from time to time without notice, as our service, our providers or our legal obligations change. The “last updated” date at the top always shows the current version, so please review this policy periodically. Changes take effect when published, and continued use of the service after a change means you accept the updated policy. This mirrors section 16 of our Terms of Service, of which this policy forms part.
Nothing in this section limits any non-excludable right you have under the law that applies to you, including your right to be informed about how your personal data is used. Where we would need your consent for a new use of your data, we ask for it separately before that use begins.
17. Contact us
For any question about this policy or your data, or to make a request:
JFreaks Software Solutions LLC, owning the Netus AI services
7345 W Sand Lake Rd, Ste 210, Office 5169
Orlando, FL 32819
United StatesPhone: +1 (917) 724-2931
Email: support@netus.ai
Contact page: https://netus.ai/contact
Replies can take up to 7 days.
Related documents: Terms of Service, Fair Use Policy and User Data Policy (how we handle data from Google services).
Netus AI is a product owned by JFreaks Software Solutions LLC. “Netus AI”, “Netus.ai”, the Netus AI logo and other identifying marks of Netus AI are and shall remain the trademarks, trade names and exclusive property of JFreaks Software Solutions LLC, and any unauthorised use of these marks is unlawful. Other trademarks on our websites, apps and tools are the property of their respective owners.