Overview
At Netus AI, we provide a range of AI-powered tools and services to help you with your content creation needs. To ensure that our services remain available, reliable, and accessible to all users, we have established this Fair Use Policy. These guidelines help us maintain optimal performance and prevent service disruptions across all our features.
What is Fair Use?
Fair use means using our services in a reasonable, legitimate manner that doesn't negatively impact other users or our system infrastructure. We trust our users to act in good faith and use our tools responsibly, whether you're on a free or paid plan.
Usage Guidelines
Acceptable Use
You may use our services for:
- Creating, editing, and enhancing content for personal, educational, or commercial purposes
- Generating multiple variations and iterations of your work
- Legitimate content creation and optimization tasks
- Reasonable experimentation with our features
Prohibited Activities
To maintain service quality for all users, the following activities are strictly prohibited:
- Automated Scripts or Bots: Using scripts, bots, crawlers, or any automated tools to access our services without explicit authorization
- API Abuse: Attempting to reverse engineer, create unauthorized API integrations, or bypass our official interfaces
- Excessive Requests: Making unusually high numbers of requests in a short time period that exceed normal usage patterns
- Service Disruption: Any activity that could degrade, overload, or harm our infrastructure or negatively impact other users
- Reselling or Redistribution: Offering our services to third parties as part of another product or service without proper licensing
- Account Sharing: Sharing account credentials or allowing unauthorized users to access your subscription
- Credit Manipulation: Attempting to exploit, manipulate, or circumvent our credit system
Rate Limits and Usage Caps
To ensure fair access for all users, we enforce rate limiting and usage caps. Limits are designed to allow meaningful trial and evaluation of our services. Rapid consecutive requests may trigger temporary cooldowns. Paid plan users have higher thresholds than free users, but still subject to fair use guidelines. Dynamic rate limits are applied based on overall system load. Temporary throttling may occur during periods of high demand. Progressive delays are applied for users exceeding normal usage patterns.
Note: These limits are implemented to protect service availability and ensure a consistent experience for all users. Users engaging in normal, legitimate use of our services will not be affected by these limits.
Why These Limits Exist
Our fair use policy and rate limits serve several important purposes:
- Service Reliability: Preventing system overload ensures our tools remain available 24/7 for everyone
- Equal Access: Fair limits ensure all users can access our services when they need them
- Quality Maintenance: Controlling usage patterns helps us maintain fast response times and high-quality outputs
- Cost Management: Responsible usage allows us to keep our free tier available and our paid plans affordable
- Sustainability: Balanced resource allocation enables long-term service improvement and development
Consequences of Policy Violations
Users who violate this Fair Use Policy may face:
- First Warning: Email notification and temporary rate limiting
- Repeated Violations: Temporary suspension of service access (24-48 hours)
- Severe Violations: Permanent account restrictions or termination without refund
- Automated Abuse: Immediate and permanent blocking of access
We reserve the right to monitor usage patterns, investigate suspicious activity, and take appropriate action when necessary. Our goal is always to work with users to resolve issues, but we will act decisively to protect our service and community.
Monitoring and Transparency
We monitor service usage to:
- Detect unusual patterns that may indicate abuse
- Optimize system performance and resource allocation
- Ensure compliance with this Fair Use Policy
- Improve our services based on usage data
We are committed to transparency and will notify users if their usage approaches concerning levels before taking restrictive action.
Reporting Concerns
If you believe:
- You've been incorrectly limited or flagged
- Your legitimate use case requires higher limits
- You have questions about this policy
- You've encountered a technical issue affecting your usage
Please contact our support team at support@netus.ai. We're here to help and will work with you to resolve any issues fairly.
Changes to This Policy
We may update this Fair Use Policy from time to time to reflect:
- Changes in our service offerings
- Updates to usage patterns and system capabilities
- New features or tools
- Community feedback and evolving needs
Continued use of our services constitutes acceptance of the current policy.