Collection and Use
For the purposes of this Policy, ‘Personal Information’ is regarded and relates to personally identifiable information of natural or juristic persons. Natural persons can be identified, whether directly or indirectly, by identification number or factors specific to his/her physical, mental, economical, social or cultural identity, including factors such as name, location or online identifier.
Notwithstanding the exceptions in terms of this Policy, Netus AI and brand representative, Netus AI (hereafter Netus AI) will not sell, rent or loan any Personal Information to third parties. Netus AI is committed to protecting the data you share with us.
Netus AI relies on your consent for data processing purposes. The GDPR (General Data Protection Regulation) defines consent as “…freely given, specific, informed…, a statement or by a clear affirmative action, signifies agreement to the processing of Personal Data…”.
Netus AI provides for granular consent processes in each instance where personally identifiable data is processed. We support the spirit and aim of data protection proposed by the GDPR, and endeavouring to affect Privacy by Design.
Subject to this Policy, in the course of utilizing Our Product or by way of communications with Netus AI, the following information may be collected and/or received per consent by you, the User or website visitor:
– Email address.
– Personal information, including name and surname.
– Contact information, including email address and social profiles.
– Business information, including company profiles, social profiles, websites, company name and address.
– Account information, including the use of third party services.
– Data, including use and access to Our Product and information submitted in regards to the use of Our Product.
Data submitted on our Website (https://netus.ai/)
Data Submitted via Live Chat Box
In order better communicate with our customer or potential customers, Netus AI hosts a live chat box on its site (https://netus.ai.com/). If you, as website visitor, choose to get in touch with our agents via this Live Chat box, you must first consent to your data being processed for support/chat related purposes. Consent is verified by means of a check box and a notice (live chat consent clause) stipulating our data retention period. Based on this consent, Netus AI may receive your name and email and information relating to your browser, operating system, type (new or returning visitor) and visiting page url. The latter information is utilized for enhanced support provision. Once this chat data has been processed, it is stored on Netus AI’s site database for the period specified in the live chat consent clause but may be requested, rectified or erased on your request, at any time.
Data Submitted via Form Entry
Any data submitted to Netus AI by means of our contact form, is reserved for specific product support and query related purposes. If you choose to get in touch with our agents via this form, you must first consent to your data being processed. Consent is verified by means of a check box and a notice stipulating the details of the data controller (Netus AI) and the data retention period. Based on this consent, Netus AI may receive your name, email address and website url and information relating to the support query. This information is processed and stored on our internal support desk (not a third-party service, thereby providing an additional safety measure) and is retained for as long as reasonably required to act as reference for returning queries. You will be prompted to consent to the retention of you data for a reasonably required period. Only acting support agents of Netus AI will have access to said information, subject to the signing of a confidentiality agreement. Your information may be requested, rectified or erased upon request, at any time.
Data submitted upon purchase
For completion of purchase Users of Netus AI are required to submit information such as a name and email address for receipt of Our Product and to create an account via which the purchase of said product is verified. By voluntarily providing us with Account information, the User submits that he is the owner of the information provided or are otherwise authorized to provide it to Netus AI. This information, along with your transaction ID, is kept as reference to your opened account for as long as reasonably required. So as to give effect to the right of access to held information in terms of the GDPR, Netus AI has provided for a GDPR Actions page. From here, you may view, download, rectify or erase your data. [Erasure of data comes with a stern warning that this terminates the license held by the User, as this is unchangeably attached to your personally identifiable data]. Netus AI in no way endeavours to make consent a condition of using our service, however, we require consent, as per regulation, to process your Personal Data and attach purchased licenses to it.
Netus AI further promoted the protection of your data by making use of payment solutions Stripe and PayPal, who also demonstrate compliance with the GDPR and have strict data protection measures in place.
Personal Data attached to Subscriber Lists
Such information is created, inputted, submitted, posted, transmitted, stored or displayed by you.
The collection of this data is on a strictly consensual basis for the purpose of rendering service in relation to Our Product or communicating marketing material. Information communicated may consist of notifications of new releases, updates, versions, changes, upgrades and/or future prospects. Netus AI will only communicate information reasonably relevant to the purpose of list subscriptions or information we reasonably believe will fall in your interest.
Furthermore, our newsletter campaigns will provide you with the needed information required by regulation: why we are emailing you, your previous consent and subscription and a clear option to opt out.
Netus AI will not communicate marketing information to you unless you have duly consented by subscribing to our newsletter lists. Netus AI do not generate automatic lists based on User or site visitors actions and where previously collected in this fashion, subscribers were prompted to re-subscribe and so confirm their consent.
You, as subscriber, may opt out of all subscriptions at any time.
Your Data Shared and Disclosed
Netus AI may share your Personal Data only in exceptional, limited circumstances as listed below:
Netus AI undertake to apply discretion and caution when disclosing information for statistical purposes, so as to guard against disclosing any information by which you can be identified personally by any means whatsoever.
Employees, agents, officers and end-users within or outside of Netus AI will be given access to information they need to know only. Netus AI and brand representatives undertake to not disclose Personal Data where not reasonably necessary or reasoned. Netus AI will take all appropriate legal, organizational and technical measures to protect the Personal Data of Users, site visitors, employees, agents, officers and end-users within or outside of Netus AI and brand representatives with access to Personal Data will be held responsible for any privacy violations in terms of this Policy and, where appropriate, institute terminations of contracts and employment.
Notwithstanding the terms of this Policy set out above, you submits that Netus AI may share public information and anonymized aggregated data when involved in a merger, acquisition or sale of company. You further submits by consenting to our data processing, that Netus AI and brand representatives may retain Personal Information in back-ups for a reasonable period of time, even after termination of the relationship between the latter party and the User or site visitor, unless erasure is otherwise requested. Upon request, Netus AI will delete, correct and/or block any Personal Information from further use and processing, unless restricted by law.
All Personal Information collected and processed is reviewed to ensure that Netus AI only store data needed to provide or improve Our Product. Reasonable steps are taken to ensure that Personal Information processed is accurate, complete and current. The User submits and has the right to provide Netus AI with relevant information and so update their profiles if and when information changes.
Netus AI and brand representatives take reasonable steps to protect Personal Information from loss, misuse, disclosure, alteration or destruction. However, the Users submits, by using Our Product, that he understands the risks associated with transmitting data.
Netus AI does not make use of any cookies to store personally identifiable data.
Children under the age of 18 are not to submit any Personal Information through or in relation to our service. Parents and guardians are called upon to help enforce this policy. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.
Rights of Data Subjects
If you decide, at any time, that you no longer wish to receive marketing communications from Netus AI, please visit our opt out page. You may also email us by sending your request to email@example.com. Please note, however, that even after you opt out from receiving marketing material, you may continue to receive essential product information.
Netus AI recognizes your right to request access and receive information about the Personal Information we hold, to update and rectify incomplete or inaccurate information, to restrict or object to the processing of your Personal Data, to have the information blocked, anonymized or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Data to another company. Furthermore, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us at firstname.lastname@example.org
Netus AI have ensured that certain processes are in place to meet a request of access, rectification, objection, erasure and opt-out is processed without undue delay and within the period of one (1) month.
Netus AI and brand representatives will notify the relevant Users of any data breached within 72 hours of discovery and without undue delay.
Amendments to this Policy
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